Payment and Shipping

Order Payment

We accept payment by Visa, MasterCard, American Express, Discover and Diners, PayPal, Apple Pay and Amazon Pay.

Pay Later options: Afterpay, and Sezzle

All prices are charged in American Dollars (USD)

Delivery within USA

FREE SHIPPING – U.S.A orders over $30

STANDARD  2-4 days $4.99

EXPEDITED 1-3 days $11.99

Alaska / Hawaii: $15

Delivery International

Europe: European Post / DHL $5.99   shop your country here

Asia: Hong Kong Post $13.99 (Free on orders over $50)  shop your country here

Middle East: DHL $13.99 (Free on orders over $50)  shop your country here

International from $14.99 (Free on orders over $50)  shop your country here

Free Shipping on international orders over $50.

Taxes, shipping and other charges do not apply to the minimum purchase requirement. Alaska and Hawaii fees and surcharges still apply.

Approximate Delivery Time

USA:  1-4  business days

Alaska / Hawaii: 4-10 business days

Europe: 2-4 business days

Asia: 2-7 business days

International: 7-12 business days

FREE Shipping orders are shipped using Standard service or best available. We ship orders from our distribution centres located in PA and CA for the quickest delivery times..

International orders may be shipped from our global distribution centers.

Delivery Methods & Tracking

Orders are delivered premium carriers including USPS, Fedex, and UPS 

A confirmation email will be sent to you with your order number. You can log onto ‘My Account’ and check the shipping status of your order using the order number.

Your tracking number will be sent by email after your order ships so you can track it.

Undeliverable Packages

Sometimes orders are returned to us undeliverable or the delivery address is incorrect. If this happens, you are able to get the package resent. We will ask you to pay a $6 shipping fee to resend your returned order due to incorrect address.  Shipping charges are not refundable.

Not At Home to Receive Your Delivery

If the parcel is delivered and you are not there to receive it, a card may be left asking you to collect the parcel from your local postal office. You have the option to enter a shipping address for your order to be delivered at your work address. 

No Dispatch Days

Please note that Conceive Plus does not dispatch on public holidays, and your order may take an extra 1-2 days for delivery after a public holiday.

Customs Charges 

Unfortunately, we cannot control customs clearance and additional charges applied to international orders on entry to the country outside of the United States and these charges must be paid for by the customer.

Privacy and Discreet Packaging

We respect your privacy and we ship discreetly. Orders are packaged in standard brown cartons or standard shipping company packaging with no indication of the contents. We aim to provide you with the best products and the highest level of service. 

Returns

60 Day Returns. We can accept most returns of products that are unopened, unused to our warehouses at no cost to you.

Your satisfaction is our priority so if you have received your order in a damaged or faulty condition, contact us so we can make it right for you.

Missing Orders

Non delivery of orders must be reported to us within 14 days of receiving your tracking number. 

 

*Business days do not include weekends or pubic holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas

 

Policy updated 22 June 2022